Privacy Policy

Information We Collect

When you contact us for a quote or hire us for a project, we collect basic information to serve you better. This includes your name, address, phone number, and email address. We also collect details about your property and the deck project you want completed. If you visit our website, we may collect information about your device and how you use our site.

How We Use Your Information

We use your information to provide you with the best possible service. Here is what we do with it:

• Contact you about your project and provide quotes
• Schedule consultations and service appointments
• Send you updates about your project progress
• Process payments and maintain records
• Improve our services and customer experience
• Comply with legal requirements and building codes

We do not sell your personal information to anyone. We do not spam you with unwanted marketing. We only contact you about your project or occasionally to share helpful information about deck maintenance and care.

Information Sharing

We keep your information private. We only share it when necessary to complete your project. For example, we may share your address with our crew members who need to access your property. We may also share information with suppliers when ordering materials for your deck. If required by law, we will provide information to local authorities for permit applications.

We work with trusted service providers who help us run our business, such as payment processors and scheduling software. These companies are required to protect your information and can only use it for the services they provide to us.

Data Security

We take protecting your information seriously. We use industry standard security measures to keep your data safe from unauthorized access, loss, or misuse. Our team is trained on proper data handling procedures. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Photos and Project Documentation

We often take photos of our completed projects to showcase our work. If we want to use photos of your deck for marketing purposes, we will ask for your permission first. You can always say no, and it will not affect the quality of service you receive. If you prefer that we do not photograph your property at all, just let us know.

Your Rights and Choices

You have control over your personal information. You can:

• Request to see what information we have about you
• Ask us to correct any inaccurate information
• Request that we delete your information (subject to legal requirements)
• Opt out of receiving promotional communications
• Ask questions about how we handle your data

To exercise any of these rights, just contact us. We will respond to your request as quickly as possible.

Cookies and Website Tracking

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can disable cookies in your browser settings, but this may affect some website features.

Third Party Links

Our website may contain links to other websites, such as material manufacturers or industry associations. We are not responsible for the privacy practices of these other sites. We encourage you to read their privacy policies when you visit them.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect information from minors. If you believe a child has provided us with personal information, please contact us so we can delete it.

How Long We Keep Your Information

We keep your information for as long as necessary to provide our services and comply with legal requirements. Project records are typically maintained for several years for warranty purposes and regulatory compliance. After that period, we securely delete or anonymize your information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically.

Contact Us About Privacy

If you have any questions or concerns about how we handle your personal information, we want to hear from you. Contact us at (909) 775-1345 or email info@fontanadeckbuilder.com. We are committed to addressing your concerns and protecting your privacy.